IMPORTANT: These Terms and Conditions constitute a legally binding agreement. Please read carefully before using our services. By accessing or using Chumba Casino, you agree to be bound by these terms.
1. Acceptance of Terms
Welcome to Chumba Casino, operated by Chumba Casino and accessible at play-chumba.co.com. By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.
If you do not agree with any part of these terms, you must not use our services.
2. Eligibility Requirements
2.1 Age Restrictions
AGE REQUIREMENT: You must be at least 18 years old (or 21 years old in certain jurisdictions) to access and use our services. Age verification is mandatory.
You must be of legal age in your jurisdiction to participate in sweepstakes
We reserve the right to request government-issued identification for verification
Accounts created by underage individuals will be immediately terminated
Any prizes won by underage users will be forfeited
2.2 Geographic Restrictions
Our services are available only to users located in permitted jurisdictions within the United States. The following states are EXCLUDED:
Washington
Idaho (for prize redemptions)
Nevada (for prize redemptions)
Any other jurisdiction where online sweepstakes gaming is prohibited
We use geolocation technology to verify your location. Use of VPNs or location-masking tools is strictly prohibited and will result in account termination.
2.3 Account Limitations
One account per person, household, IP address, and device
Multiple accounts will result in suspension and forfeiture of balances
Accounts are non-transferable and cannot be sold or shared
You must provide accurate, current, and complete information
3. Service Description
3.1 Social Casino Model
Chumba Casino operates as a social casino using a sweepstakes model with two types of virtual currencies:
Currency Type
Description
Use
Gold Coins (GC)
Virtual currency with no real-world value
Entertainment and game play only
Sweeps Coins (SC)
Promotional sweepstakes entries
Can be redeemed for prizes subject to terms
3.2 How It Works
Gold Coins: Purchased directly for entertainment purposes
Sweeps Coins: Received FREE as a bonus with Gold Coin purchases
No Purchase Necessary: Free methods to obtain Sweeps Coins are available (see Section 7)
Games Available: Slots, table games, and other casino-style entertainment
4. Account Registration and Security
4.1 Registration Requirements
To create an account, you must:
Provide a valid email address
Create a secure password
Submit accurate personal information (name, date of birth, address)
Complete age and identity verification
Agree to these Terms & Conditions
4.2 Account Security
You are responsible for:
Maintaining the confidentiality of your login credentials
All activities that occur under your account
Immediately notifying us of unauthorized access
Logging out after each session on shared devices
We are not liable for any loss or damage arising from your failure to protect your account information.
4.3 Account Suspension and Termination
We reserve the right to suspend or terminate your account if:
You violate these Terms & Conditions
You provide false or misleading information
You engage in fraudulent or abusive behavior
You create multiple accounts
We are required to do so by law
Your account is inactive for an extended period
5. Purchases and Virtual Currency
5.1 Gold Coin Purchases
Gold Coins are purchased for entertainment value only
Gold Coins have no cash value and cannot be redeemed for prizes
All sales are final (see Refund Policy for exceptions)
Prices and packages may vary and are subject to change
Promotions and bonus offers are at our discretion
5.2 Sweeps Coins
Sweeps Coins are provided FREE as promotional items with Gold Coin purchases
NO PURCHASE NECESSARY to obtain Sweeps Coins
Sweeps Coins can be used to play games and may be redeemed for prizes
Minimum redemption threshold: 50 Sweeps Coins (subject to change)
Sweeps Coins have no cash value and cannot be sold or transferred
5.3 Payment Methods
We accept the following payment methods:
Credit cards (Visa, MasterCard, American Express)
Debit cards
PayPal
Skrill and other e-wallets
Bank transfers (for certain transactions)
All payments are processed securely through third-party payment processors. We do not store your full payment card details.
6. Game Play Rules
6.1 Fair Play
All games use certified Random Number Generators (RNG)
Game outcomes are determined randomly and fairly
Return to Player (RTP) percentages are displayed for each game
We do not manipulate game results
6.2 Prohibited Conduct
The following activities are strictly prohibited:
Using bots, scripts, or automated software
Exploiting bugs or glitches for unfair advantage
Collusion or coordination with other players
Hacking, reverse engineering, or tampering with games
Creating multiple accounts to claim bonuses
Money laundering or fraudulent financial activity
Abusive behavior toward other players or staff
6.3 Game Malfunctions
In the event of a game malfunction:
All affected bets and payouts are void
We will investigate and take corrective action
Affected players will be notified and compensated appropriately
Our decision on malfunction disputes is final
7. Free Sweeps Coins (No Purchase Necessary)
You can obtain Sweeps Coins FREE through the following methods:
7.1 Mail-In Request
Send a handwritten request with your name and registered email address to:
Chumba Casino - Free Sweeps Coins
92520 Harber Trail
West Effietown, ID 69518-8393
United States
Limit: One request per outer envelope
Processing time: 7-14 business days
Requests must include valid return address
7.2 Daily Bonuses
Log in daily to receive free Sweeps Coins
Bonuses increase with consecutive days
Available to registered accounts in good standing
7.3 Promotional Offers
Social media contests and giveaways
Email promotions for subscribed users
Special event bonuses
Referral rewards (subject to terms)
8. Prize Redemptions
8.1 Redemption Requirements
To redeem Sweeps Coins for prizes:
Minimum balance: 50 Sweeps Coins (subject to change)
Account must be fully verified (ID and address verification)
Account must be in good standing (no violations)
Must be located in an eligible jurisdiction
One redemption request per 24-hour period
8.2 Redemption Methods
Method
Processing Time
Minimum Amount
Bank Transfer (ACH)
3-7 business days
50 SC
Check by Mail
14-21 business days
50 SC
PayPal
1-3 business days
50 SC
Skrill
1-3 business days
50 SC
8.3 Verification Process
Before your first redemption, you must provide:
Government-issued photo ID (driver's license, passport)
Proof of address (utility bill, bank statement - within 90 days)
Verification may require additional documentation
Processing time: 24-72 hours for verification
8.4 Tax Obligations
TAX RESPONSIBILITY: Prize redemptions may be subject to federal, state, and local taxes. You are solely responsible for reporting and paying all applicable taxes. We may issue IRS Form 1099 for prizes exceeding $600 in value within a calendar year.
9. Bonuses and Promotions
9.1 General Terms
All bonuses and promotions are subject to specific terms and conditions
Promotions may have time limits and expiration dates
We reserve the right to modify or cancel promotions at any time
Bonus abuse will result in forfeiture and account termination
Bonuses cannot be combined unless explicitly stated
9.2 Wagering Requirements
Some bonuses may have playthrough requirements
Requirements will be clearly stated in promotion terms
Different games may contribute differently to requirements
Failure to meet requirements may result in bonus forfeiture
10. Responsible Gaming
We are committed to promoting responsible gaming practices:
10.1 Self-Limitation Tools
Set daily, weekly, or monthly purchase limits
Session time reminders and limits
Temporary account suspension (cooling-off period)
Permanent self-exclusion option
10.2 Problem Gaming Resources
If you or someone you know has a gaming problem, help is available:
National Council on Problem Gambling: 1-800-522-4700
Gamblers Anonymous: www.gamblersanonymous.org
Contact our support team for assistance with account restrictions
10.3 Minors Protection
Parents should use parental control software to restrict access
We employ age verification technology
Report underage access immediately to support
11. Intellectual Property Rights
11.1 Our Content
All content on our website is protected by intellectual property laws:
Trademarks: "Chumba Casino" and associated logos
Copyrights: Website design, graphics, text, and software
Game content: Titles, graphics, audio, and gameplay mechanics
You may not copy, reproduce, or distribute our content without permission
11.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to:
Access and use our services for personal, non-commercial purposes
This license may be revoked at any time for violation of terms
You may not sublicense, sell, or transfer your account access
12. Disclaimers and Limitations of Liability
12.1 Service Disclaimers
DISCLAIMER: Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We do not guarantee:
Uninterrupted or error-free service
Freedom from viruses or harmful components
Accuracy or reliability of content
Specific results or outcomes
12.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
We are not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid in the past 12 months
We are not responsible for third-party services or external links
You assume all risk associated with using our services
12.3 Technical Issues
We are not liable for losses due to:
Internet connectivity problems
Computer or device malfunctions
Software compatibility issues
Force majeure events (natural disasters, pandemics, etc.)
13. Indemnification
You agree to indemnify, defend, and hold harmless Chumba Casino, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
Your violation of these Terms & Conditions
Your violation of any laws or regulations
Your infringement of third-party rights
Your use or misuse of our services
Your fraudulent or malicious conduct
14. Dispute Resolution
14.1 Governing Law
These Terms & Conditions are governed by the laws of the State of Idaho, United States, without regard to conflict of law principles.
14.2 Arbitration Agreement
IMPORTANT ARBITRATION NOTICE: You agree that disputes will be resolved through binding arbitration, not in court. You waive your right to a jury trial and to participate in class action lawsuits.
Arbitration terms:
Administered by the American Arbitration Association (AAA)
Conducted under AAA Consumer Arbitration Rules
Individual arbitration only (no class arbitration)
Arbitrator's decision is final and binding
Each party bears their own costs unless otherwise awarded
14.3 Exceptions to Arbitration
The following disputes may be brought in court:
Small claims court matters (under jurisdictional limits)
Intellectual property disputes
Injunctive or equitable relief
14.4 Informal Resolution
Before initiating arbitration, you must attempt to resolve disputes informally by contacting our customer support. We will work in good faith to reach a mutually acceptable solution within 30 days.
15. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective when:
Posted on our website with an updated "Effective Date"
Material changes will be communicated via email or account notification
Continued use after changes constitutes acceptance
If you do not agree with changes, you must stop using our services
16. General Provisions
16.1 Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Chumba Casino.
16.2 Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.
16.3 No Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.
16.4 Assignment
You may not assign or transfer your account or these terms. We may assign our rights and obligations without notice.
16.5 Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.
17. Contact Information
For questions about these Terms & Conditions, contact us:
Chumba Casino
92520 Harber Trail
West Effietown, ID 69518-8393
United States
Email: support@play-chumba.co.com Phone: +1 (805) 443-8299 Hours: Monday - Sunday, 9:00 AM - 9:00 PM EST
18. Acknowledgment
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE OUR SERVICES.