Welcome to Chumba Casino ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website play-chumba.co.com and use our social casino services.
We are committed to protecting your privacy and ensuring transparency in our data practices. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you register or use our services:
Full name and date of birth
Email address and telephone number
Mailing address and postal code
Account credentials (username and encrypted password)
Payment information (processed securely through third-party payment processors)
Government-issued ID for age verification purposes
Social media profile information (if you choose to connect)
2.2 Automatically Collected Information
When you access our website, we automatically collect certain information:
IP address and geolocation data
Device type, operating system, and browser information
Cookies and similar tracking technologies
Pages visited, time spent, and clickstream data
Referring website addresses
2.3 Gaming Activity Information
Game play history and preferences
Sweeps Coins and Gold Coins balance and transactions
Prize redemption requests and history
Communication with customer support
3. How We Use Your Information
We use the collected information for the following purposes:
Account Management: To create, maintain, and secure your account
Service Provision: To provide access to casino games and sweepstakes
Age Verification: To ensure compliance with legal age requirements (21+ or 18+ depending on jurisdiction)
Geographic Verification: To verify eligibility based on your location
Payment Processing: To process purchases and prize redemptions
Customer Support: To respond to inquiries and provide assistance
Marketing Communications: To send promotional offers and updates (with your consent)
Legal Compliance: To comply with applicable laws and regulations
Security: To detect and prevent fraud, abuse, and security incidents
Service Improvement: To analyze usage and improve our platform
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your data based on:
Consent: You have given clear consent for specific purposes
Contract Performance: Processing is necessary to fulfill our services
Legal Obligation: Processing is required by law (age verification, anti-fraud)
Legitimate Interests: Processing is necessary for our legitimate business interests
5. Information Sharing and Disclosure
We may share your information with:
Service Providers: Third-party vendors who assist with payment processing, age verification, customer support, and analytics
Legal Authorities: When required by law, court order, or governmental request
Business Transfers: In connection with a merger, acquisition, or sale of assets
Affiliated Companies: Within our corporate family for internal business purposes
With Your Consent: Any other third parties with your explicit permission
We do not sell your personal information to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Authenticate your account and maintain security
Analyze site traffic and user behavior
Deliver personalized content and advertisements
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website functionality.
7. Data Security
We implement industry-standard security measures to protect your information:
SSL/TLS encryption for data transmission
Secure servers with firewall protection
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Employee training on data protection practices
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to:
Provide our services and maintain your account
Comply with legal and regulatory requirements (typically 5-7 years for financial records)
Resolve disputes and enforce our agreements
Maintain business records for legitimate purposes
After the retention period expires, we will securely delete or anonymize your data.
9. Your Privacy Rights
9.1 General Rights
Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your data (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications
Data Portability: Receive your data in a structured format
9.2 California Privacy Rights (CCPA/CPRA)
California residents have additional rights:
Know what personal information is collected, used, and shared
Delete personal information held by businesses
Opt-out of the sale of personal information (we do not sell data)
Non-discrimination for exercising privacy rights
9.3 European Privacy Rights (GDPR)
EEA residents have the right to:
Object to processing based on legitimate interests
Restrict processing in certain circumstances
Lodge a complaint with a supervisory authority
Withdraw consent at any time
10. Children's Privacy
Our services are NOT intended for individuals under 18 years of age (or 21 in certain jurisdictions). We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information, we will promptly delete such information.
Parents or guardians who believe their child has provided information should contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including:
Standard contractual clauses approved by the European Commission
Privacy Shield certification (where applicable)
Adequacy decisions by regulatory authorities
13. Marketing Communications
We may send you promotional emails about:
New games and features
Special bonus offers and free Sweeps Coins
Sweepstakes and contests
Service updates and announcements
You can opt-out at any time by:
Clicking the "unsubscribe" link in our emails
Adjusting preferences in your account settings
Contacting customer support
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications for significant changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Information
Data Protection Contact:
Chumba Casino
92520 Harber Trail
West Effietown, ID 69518-8393
United States
Email: privacy@play-chumba.co.com Phone: +1 (805) 443-8299 Support Hours: Monday - Sunday, 9:00 AM - 9:00 PM EST
16. State-Specific Disclosures
Nevada Residents
Nevada residents have the right to opt-out of the sale of certain covered information. We do not sell your covered information. To exercise your rights, contact us at the details above.
Virginia, Colorado, Connecticut, and Utah Residents
Residents of these states have specific rights under their state privacy laws, including rights to access, correct, delete, and obtain a copy of personal data. Contact us to exercise these rights.
17. Your Consent
By using our website and services, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our services.